To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What time does the office open?
Office hours are from Monday to Friday, between 8:00 am and 4:30 pm. While we strive to make this possible, on occasion the office will be closed while personnel are working in the field.
If you call the office, leave a message and we'll return you'll phone call when possible. If you are traveling a long distance, it it best to call before so we can arrange a time to meet you at the office.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
During a main break, or while flushing, the pressure within the pipe will dramatically change, causing any loose particles to become suspended in the water. The most common particle is iron, which is naturally found in surface water. While this will not cause any health issues, the water will be considered not palatable, but is potable. If you have this problem, please call the office.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Can I call the emergency number to get information about my bill?
No. The billing software is in the office. The emergency number is strictly used to advise us that you have no water or you have found a leak.
